Progressive Place

Thursday, October 14, 2004

Compliance 2: Scenarios in Compliance Training

(Draft, 2002) With sweeping regulations like HIPAA, OSHA, and JCAHO, few and simple are the basic facts. Many and great, however, are the ways of interpreting and implementing these facts, and thus the errors and omissions that can result during interpretion and implemention. Training is very thoroughly in the general principles. But if people don't understand how the principles were implemented in their systems and procedures, they will act as though they were not trained, screw up, and render their organization non-compliant.

The solution is detailed scenarios that will be fodder from which practitioners can create the accurate "inner stories" that will help them remember and apply complex regulations, and on which they can model their behavior, and "Do the Right Thing."

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